Need Development Help or Have a Support Question?

Customers Use Google to Browse, Research, and Buy

Customers Use Google to Browse, Research, and Buy

The path to purchase has shifted over the years. Knowing when and where to show up digitally is essential for connecting with current and potential customers. Shoppers like to combine in-store and online experiences based on their changing needs, so it is important to have a strategic marketing plan that accounts for both. Let’s start with some insights Google has provided to help us come up with a client-centric plan. 

According to Google’s Retail Marketing Guide 48% of consumers in surveyed countries around the world say they get inspiration for purchases when they are online. Shoppers browse across Google and YouTube to discover new brands and products that are relevant to them. Their methods go as follows:

  • Inspiration forms when watching YouTube Videos. 
    • 78% of people surveyed in the U.S. say they feel they get the highest-quality info about products when shopping or browsing on YouTube
  • Browse Google Images
  • Scroll through Google Discover to catch up on interesting topics


Engage Customers as They Research 

Before making a purchase, customers seek information from trusted sources to compare products and narrow down their options. Best in category, prices, and the latest reviews are important factors customers look for. 89% agree that YouTube creators give the best information about products and brands. YouTube reviewers hit all the important factors and more trusted due to the fact the person is visible vs a star review that is faceless and could be interpreted as a bot. Consider YouTube reviewers when coming up with a social media marketing plan. 

Consumers also look up information and articles on Google Search. 40% of shoppers go to Google when researching a purchase they plan to make in-store or online. It is important that your SEO strategy is up to date. Check your website’s ranking on Google SERPs. If it not where you want it to be you may need to work with a digital marketing agency on your on-page and off-page SEO techniques. And if your budget allows, invest in Google Ads. 


Convert Customers Looking to Purchase

Convincing potential clients is key. Shoppers buy from brands that can provide a seamless experience. 31% of consumers in surveyed countries say they are researching online more before purchasing to avoid out-of-stock situations, inventory blockage, and shipping challenges or delays. They want to be able to buy a product online as soon as they find it or see what a local store has in stock. 

Utilize Google Maps, especially for local business traffic. Google Maps searches for “shopping near me” have grown globally by over 100% year over year. Maps also use to be GoogleMyBusiness app. Currently you can set a profile using Maps. Create and maintain your profile so you can be found easily. 

The Shopping tab is an underrated tool business often forget about. Almost half (49%) of consumers in surveyed countries expect to be able to buy from any store online. You want your online store to show up in the Shopping tab. Make sure in your website’s CMS your product details like name, price, and description are accurate and visible. 

Update your marketing plan based on these tips today! Call 248.528.360 

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top